At reboot:HR we know that market research is a key component of a successful tendering process. As experts in the field of HR digitisation, we have successfully assisted numerous public service organisations in this process.

We are happy to advise you on the definition of the requirements catalogue and the preparation of the relevant tender documents. You can rely on our broad experience in the preparation of specifications and requirements as well as a wide range of suitable suitability and participation criteria and evaluation matrices. Thanks to our extensive network of software vendors, we can also provide you with an up-to-date classification of the software market and thus act as a general contractor in setting up a complete HR IT architecture.

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HR Software Modules

We can conveniently offer you these HR software modules from a single source and put them together individually

Learning and Development

With the Learning and Development module of an HR software, you can develop and utilise the skills and potential of your employees. You can create individual learning paths, track learning progress and provide feedback. The module also helps you plan and deliver internal and external training. In-house classroom events are administered in the same way as external training courses.

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Recruiting and Onboarding

The Recruitment and Onboarding module of an HR software helps you find, select and hire qualified employees. You can create job adverts, manage applications, coordinate interviews and send contracts. In addition, you can welcome, train and integrate new employees with an individual onboarding plan. It streamlines your recruitment and onboarding process, saving you time and money.

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Staff Appraisal and Target Agreement

The Employee Appraisals and Target Agreements module of an HR software solution enables the systematic recording, assessment and development of employee performance and targets. It enables managers and employees to exchange regular feedback, create individual development plans and track the achievement of agreed objectives. The module also supports the documentation and evaluation of employee appraisals and the definition and development of targets. This makes it an essential instrument for boosting staff motivation and retention, as well as enhancing the overall performance of your public sector organization.

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HR Ticketing and Employee Service

The HR Ticketing and Employee Service module of an HR software can be used to handle requests from employees and managers quickly and efficiently. It serves as a central platform for capturing, managing and responding to all requests. It also supports the automation of standard processes, integration with other HR systems and the creation of reports and statistics. As a result, the module plays an important role in improving internal service quality, transparency and employee and manager satisfaction.

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Staff Management

The Staff Management module allows you to record, manage and analyse all relevant information about your employees. For example, you can view and edit master data, working hours, salaries, holidays, illnesses, training and performance appraisals. It also assists with workforce planning, reporting and compliance. As a result, you can make your fundamental HR processes more efficient and transparent.

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Payroll

The Payroll module of an HR software allows you to create and manage the payroll for the employees of your public institution. With this module, all relevant data such as taxes, social security contributions, supplements, deductions, special payments, etc. can be recorded, calculated and transmitted. This ensures that payroll is processed correctly and in compliance with the law, and makes it easier to monitor and control staff costs. Furthermore, the Payroll module can be linked to other modules or HR software, such as Time Management, Talent Management or Personnel Administration, to provide a complete human resources management solution.

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HR Operations Service

The HR Operational Services module enables you to perform administrative and operational HR tasks efficiently and professionally. For example, you can create and amend contracts, write references, manage payroll and advise and support employees on HR issues. You can also streamline, digitise and automate HR processes to save time and money and strengthen employee loyalty. Take your HR department to the next level and drive efficient HR management in your organisation.

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E-Learning Content

Learning content is the key element of a Learning Management System (LMS) and reflects the actual learning process in the LMS. They enable the transfer of knowledge and information, provide personalised learning paths, offer flexible access and can be updated at any time. Learning content can be delivered in different multimedia formats to support different learning styles or types of learners. LMS platforms track learning progress and provide an effective and efficient learning environment that is accessible to managers. They can assign individual learning paths to their employees, promoting their professional and personal development.

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Your Questions - Our Answers

Everything you need to know, in a nutshell.

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Yes, the tools offered here can map the specific processes of the public sector. Depending on the solution, additional customisation by our consultants may be required. Please contact our team for more information.

1. Analysis of the current situation and development of a strategy to achieve a defined target state.
2. Establish an appropriate IT infrastructure to serve as the basis for software solutions.
3. Identifying processes and procedures that are suitable for digitalisation. During this identification process, ideas can be gathered on how to optimise these processes.
4. Carry out the tendering process and select a suitable HR software.
5. Implementation of the HR software and training.
6. Operate the software solution and, if necessary, the new or changed processes.
7. Continuous improvement - digitalisation and development are continuous. It is therefore important to keep your eyes open for new trends and opportunities.

If you are currently using a customised solution for your individual processes, implementing a new solution usually requires a minor change to the process structure of your HR department. While the solutions presented here are customisable to a certain extent, it cannot always be guaranteed that every step can be mapped exactly. But don't worry, the processes in the solutions presented here are already optimised and efficient, so-called best practices. Sometimes it is necessary to adapt one's own processes to the software in order to keep one's finger on the pulse and to enter the digitisation process successfully and in the most resource-efficient way.
Yes, the solutions offered here are able to map the collective bargaining specifics of the public sector in their accounting systems.
This depends on the software you are using. Depending on the provider, there may be restrictions on the number of employees you can have. This is why it is important to consider not only the current number of employees, but also future developments. If you are not sure which solution is best for you, we can help you.
Yes, the HR software solutions offered here meet all the legal requirements for the public sector.
Yes, when you buy the software from us, reboot:HR acts as a general contractor (reseller). This means that we can also ensure compliance with the even stricter requirements in Germany and for public institutions, as well as providing you with German support. If you wish, we can also contractually exclude data transfer to the USA completely.
Yes, the solutions offered here meet all the requirements of the GDPR, including issues of server location and architecture.

Yes, our training library contains thousands of e-learning courses that you can purchase on a subscription model at low cost and with best practice testing. We can also provide you with one of the best learning systems without any complex implementation.

Once you have selected the learning content that suits you, you can provide all your employees with an LMS with ready-made content within a few days.

There are a number of important points to consider in a tendering process. The general process is divided into the following stages: market research, tender preparation, tender competition, bidding, negotiation and award. At each stage there are a number of issues that need to be considered to ensure that the tender process runs as smoothly as possible. For inexperienced players, this can often be challenging and can lead to a number of pitfalls, especially when it comes to the detailed preparation of the relevant documents for each step. Contact us for advice if you are planning a tender in your public institution.

This question can only be answered on a case-by-case basis. There are software vendors that are not suitable for the public sector.

On the other hand, there are many software vendors that are well suited to the public sector. Which of these is right for you needs to be assessed on a case-by-case basis.

Contact us and we will help you in an uncomplicated way.

Market research, also known as market exploration, consists of a number of steps that reflect the purpose of such an approach. Market exploration includes needs assessment, market overview, order value estimation, profitability calculation and product information. All these steps are subject to certain rules which, especially for the inexperienced usually means a time-consuming examination of the subject and a loss of valuable capacity. We have supported and carried out many selection processes and know what is important - contact us for further advice.
It has proved useful for contracting authorities to obtain at least three non-binding price indications during the course of the market investigation. These should be as comparable as possible and can then be used to estimate the value of the contract, e.g. by taking the average (note the intended duration of the contract!).
Unfortunately, this is not always an easy question to answer. The duration of a project depends on many factors, such as the number of people involved, the client's resources and the client's willingness to make decisions. The duration of a project must therefore always be determined on an individual basis.
In addition to external resources (e.g. HR and IT expertise), internal resources are always needed to carry out an HR implementation project. These may include project management, change management or communication and training resources. We have extensive experience in all these areas and can therefore provide additional support or advice with our consultants.

We are happy to help you formulate suitability criteria. Examples of common eligibility criteria include
- Provision of services in German
- Recognition of German law
- Number of employees (possibly differentiated by sector)
- Turnover in the relevant sector
- References
- Insurance cover
- Profiles of project staff

We are happy to help you formulate performance criteria that work for you. Examples of broad categories of common performance criteria include
- Individual professional requirement criteria for each module, e.g. requirement descriptions or required videos/concepts for...
o Employer attractiveness / employer branding
o Staff recruitment / recruiting
o Induction / Onboarding
o Human Resource Management (incl. Goal Management)
o Learning Management System / LMS / LCMS
o Talent Management / Succession Planning
o Compensation / Payroll / Personnel Cost Planning
o Offboarding
o Master data & organisational data / self services
o Correspondence / Document Management
o Electronic Personnel File
o Users, roles, permissions
o General criteria for the future configuration of the application
o Interfaces
o Data migration requirements
o Reporting and analysis requirements
- Individual technical requirement criteria for the individual modules, e.g. requirement descriptions or required videos/concepts for...
o Operational concept / hosting
o Support concept
o Documentation
o Performance / Capacity / Volume
o Modularisation
o Release management
o Operability / Usability
o Privacy and IT security
o Integration capability of interfaces
- Individual requirement criteria for the service in terms of implementation or system configuration, e.g. requirement descriptions or required videos/concepts for...
o Consulting services
o Project management
o Training & Education
o Additional services
o Demos / Test setups

1. End the negotiation phase only when you have understood the offer 100%.
2. Document the negotiation process.
3. Take the opportunity to ask for direct contact with the people who will be accompanying you later in the project. Get to know them.
4. Try to negotiate a better price!

The normal statutory time limits apply.

It is best to use the standardised EVB-IT contracts and exclude the participants' own terms and conditions.

Pay particular attention to data transfer and access, support and penalty clauses.

When searching the market, you can use a variety of sources to gather information about potential HR software. These include product portals, internet searches, company visits, expert interviews, industry journals or requests for information from companies. Each of these options has its pros and cons. Let us advise you on which approach is best for you.
This is very individual and also depends on your initial situation and the HR software modules and functionalities you are considering. Talk to us, we will be happy to advise you.
The EU public procurement directives stipulate that public contracts for supplies and services (= HR software) above a threshold value of 214,000 euros (as of 09/2021) must be published throughout Europe. According to national public procurement law, contracts below the European threshold must be announced nationwide - however, the exact publication requirements may vary depending on the federal state and the type of contract. Please note that this is only a general overview. The exact publication requirements depend on a number of factors. You should therefore check the procurement portals, familiarise yourself with the procurement regulations or contact us for further advice.
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Everything you need to know about HR software selection

The selection of HR software is an important, partially lengthy as well as costly decision for every company. Our blog features tips and tricks as well as other useful information on how to choose the optimal HR software for you to help you make an informed software selection decision.

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A major advantage of the digitalization of learning processes and software is, of course, the integration and use of eLearnings or virtual seminars. We have the most relevant trainings for the public sector and the most successful eLearnings and trainings from successful corporations for you. In this way, you can increase the skills and motivation of your staff and make your organisation more attractive as an employer.

We understand the challenges of public sector recruitment. We take into account challenges such as employer attractiveness to attract and retain talent and, where applicable, complex recruitment processes. The public sector tends to have strict regulations and hiring processes that require specific legal compliance, extensive documentation and multiple levels of approval.

We have candidate management and onboarding solutions that address all of these issues while working within limited resources and budgets.

Almost 20 years ago, the annual employee appraisal was introduced in the public sector under terms such as staff development appraisal, annual appraisal, cooperation appraisal, mostly as part of administrative modernisation.

The employee feedback process focuses mainly on the softer aspects of working together. Its main purpose is to provide guidance to employees by clearly aligning expectations, defining specific objectives and establishing development measures to achieve these objectives. It should be noted that target agreements in the context of employee feedback discussions typically differ from formal target agreement systems (TVöD § 18). These discussions are primarily about setting goals for personal career development and improving the dynamics of collaboration.

Our processes and software take into account the specific requirements of the public sector.

When implementing HR ticketing software in the public sector in Germany, several important aspects should be taken into account, including the following topics

Compliance with data protection laws, including the General Data Protection Regulation (GDPR) and any specific regulations that apply to the public sector. We also adapt the process and software to the public sector’s organisational processes and integrate it seamlessly with other HR systems or tools already in use.

We have extensive expertise in categorising and prioritising requests for HR services. This enables HR teams to efficiently manage and process different types of employee requests, queries and issues, including clear categories, priorities and response times to ensure quick and accurate resolution.

We also look at integration with existing communication channels such as email, online portals, chatbots or other relevant channels commonly used by public sector employees. Seamless integration ensures that tickets can be submitted conveniently and efficiently.

The requirements of the public sector often include typical personnel administration topics with integrated absence management, electronic personnel file management and personnel cost planning as well as staffing plan management, which we take into account for you.
We guarantee the implementation of German payroll accounting, taking into account all relevant German legislation and standards, including those specific to the public sector, through trained specialists and appropriate software solutions.

We customize our services to operate your solution and processes according to your needs. Among others we can provide the following services:

  • 1st and 2nd level support for your HR processes and/or HR software
  • User helpdesk and ticketing incl. creation and communication measures regarding user manuals, videos, trainings and numerous other measures
  • German-speaking hotline with consultants trained in your systems and processes and certified specialists
  • Service portal for transparency regarding ticket categorization and prioritization and for integration with your communication channels
  • Reporting and analytics capabilities to track key metrics and identify trends or areas for improvement in HR processes. Robust reporting capabilities help drive data-driven decisions and improve overall HR efficiency.
  • Training and Support: Provide training and support to HR staff and employees.
  • Change management in terms of implementing process changes or legal policies that need to be changed in the system or process.
  • Continuous evaluation and improvement: continuously evaluate the effectiveness of the HR software and processes and obtain feedback from users within the public sector organization. We can support you and also introduce you to our public sector customer community where you can exchange ideas with like-minded people.

At reboot:HR we understand the importance of an effective Learning Management System. That’s why we’ve developed an out-of-the-box LMS that provides you with a simple and user-friendly platform for your employees.

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